Privacy Policy

Last updated: 12 November 2026

1. Who We Are

Aura Inventory Group is an independent business providing property inventory and damp surveying services across Dorset and Hampshire.

Website: https://aurainventorygroup.co.uk

Privacy enquiries: aurainventorygroup@gmail.com

Aura Inventory Group is responsible for the personal information collected through this website and in connection with our services.

2. Information We Collect

We may collect the following personal information when you contact us, request a quotation or use our services:

• Your name, email address and telephone number.
• Property addresses and locations.
• Information you provide about a property, inventory inspection or damp-related concern.
• Correspondence relating to enquiries, quotations and bookings.
• Information and photographs reasonably required to deliver our services.
• Limited technical information associated with website operation and security, such as IP addresses.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and quotation requests.
• Arrange and deliver property inventory and damp surveying services.
• Communicate with customers about appointments, reports and services.
• Maintain appropriate business, financial and service records.
• Meet legal and regulatory obligations.
• Maintain the security and functionality of our website.

We do not currently use website enquiry information for automated marketing campaigns.

4. Our Lawful Basis for Processing

Under UK data protection law, we process personal information where necessary:

• Contract: To take steps requested before entering into a contract or to deliver agreed services.
• Legitimate interests: To respond to business enquiries, manage customer relationships and maintain website security, where those interests are not overridden by individuals’ rights.
• Legal obligation: To comply with applicable accounting, tax and other legal requirements.
• Consent: Where consent is legally required for particular activities, such as optional marketing or non-essential cookies.

5. Website Enquiry Forms

Our website uses Fluent Forms to collect enquiries and quotation requests.

Information submitted through these forms may be stored within our WordPress website and, when email notifications are configured, forwarded to our designated business email account.

We use this information to respond to your enquiry and provide requested services.

6. Sharing Your Information

We do not sell personal information.

We may share information with trusted service providers where necessary for website hosting, email communications, IT support or service delivery.

These providers may process information on our behalf under appropriate contractual and security arrangements.

We may also disclose information where required by law.

7. Website Hosting and Security

Our website is hosted using Namecheap’s EasyWP WordPress hosting service.

Technical information may be processed to operate, maintain and secure the website.

We take reasonable measures to protect personal information against unauthorised access, loss or misuse.

8. Cookies

Our website may use essential cookies required for website functionality, administration and security.

We do not currently use Google Analytics, Google Ads conversion tracking or Meta Pixel.

If we introduce optional analytics, advertising or other non-essential tracking technologies, we will update this policy and implement appropriate consent controls where required.

Some WordPress plugins or embedded third-party services may also use cookies. These will be reviewed as part of our website setup.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Enquiry information is retained for the period necessary to respond, manage follow-up correspondence and maintain appropriate business records.

Customer records, reports and financial information may be retained for longer where necessary to meet contractual, legal or accounting obligations.

We periodically review information and securely delete or anonymise it when no longer required.

10. International Data Transfers

Some website, hosting or email service providers may process information outside the United Kingdom.

Where international transfers take place, we will use appropriate safeguards as required by UK data protection law.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights, please email aurainventorygroup@gmail.com.

We will respond in accordance with applicable legal requirements.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website technology or legal obligations.

The latest version will be published on this page with an updated revision date.

14. Contact Us

Aura Inventory Group

Email: aurainventorygroup@gmail.com

Website: https://aurainventorygroup.co.uk